Privacy Policy & Terms

Jay Natural Health Clinic is committed to protecting the privacy and confidentiality of personal information collected from clients, patients, website visitors, and other individuals who interact with our clinic. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Personal Information We Collect

We may collect and hold personal information including:

• Full name
• Date of birth
• Address
• Telephone number
• Email address
• Emergency contact details
• Health information relevant to providing treatment and healthcare services
• Medical history and current health concerns
• Treatment notes and records
• Private health insurance information (where applicable)
• Payment and billing information
• Website enquiry information and online booking details

2. How We Collect Personal Information

We collect personal information directly from individuals through:

• Initial consultation forms
• Health history questionnaires
• Treatment and consultation sessions
• Online booking systems
• Telephone conversations
• Email correspondence
• Website contact forms
• Social media enquiries
• Referral information provided with consent

Where appropriate and lawful, we may also collect information from healthcare practitioners, family members, carers, or other third parties with the individual’s consent.

3. Where Personal Information Is Stored

Personal information may be stored in:

• Secure electronic practice management systems
• Secure computer systems and databases
• Password-protected cloud storage services
• Physical client files stored in secure locations

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

4. Why We Collect Personal Information

We collect personal information to:

• Provide Ayurveda consultations and treatments
• Provide remedial massage services
• Maintain accurate clinical records
• Assess treatment suitability and health needs
• Communicate with clients regarding appointments and services
• Process payments and health fund claims
• Meet legal, professional, and regulatory obligations
• Improve our services and client experience

5. Use and Disclosure of Personal Information

We use personal information only for purposes related to the provision of healthcare services and clinic operations.

Personal information may be disclosed:

• To healthcare practitioners involved in a client’s care (with consent)
• To health funds for rebate processing (where applicable)
• To service providers who assist with clinic operations
• When required by law, court order, or regulatory authority
• To protect the health, safety, or wellbeing of an individual where permitted by law

We do not sell personal information to third parties.

6. Accessing and Correcting Personal Information

Clients may request access to their personal information held by Jay Natural Health Clinic.

Clients may also request corrections if information is inaccurate, incomplete, out of date, irrelevant, or misleading.

Requests should be made in writing using the contact details listed in this policy. We will respond within a reasonable timeframe and may require proof of identity before releasing information.

7. Complaints About Privacy

If you believe your personal information has been mishandled or your privacy has been breached, you may lodge a complaint by contacting:

Privacy Officer
Jay Natural Health Clinic
Email: jaynaturalhealth@gmail.com
Phone: +61 468 335 278

We will acknowledge your complaint and investigate the matter promptly. We aim to respond within 30 days where practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

8. Overseas Disclosure of Personal Information

Generally, Jay Natural Health Clinic does not disclose personal information outside Australia.

However, some technology providers, cloud storage services, website hosting providers, booking platforms, or email service providers may store information on servers located outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure providers handle personal information in accordance with Australian privacy requirements.

Countries where information may potentially be stored include:

• Australia
• United States
• New Zealand
• Singapore
• Other countries used by reputable cloud service providers

The countries involved may change from time to time depending on service providers used by the clinic.

9. Destruction and De-identification of Personal Information

When personal information is no longer required for the purpose for which it was collected, and retention is not required by law, Jay Natural Health Clinic will take reasonable steps to securely destroy or permanently de-identify the information.

Methods may include:

• Secure shredding of paper records
• Permanent deletion of electronic records
• Secure destruction of storage media
• De-identification of clinical information used for administrative or statistical purposes

10. Changes to This Privacy Policy

Jay Natural Health Clinic may update this Privacy Policy from time to time to reflect changes in legal requirements or clinic practices.

The most current version will be available on our website and upon request.

Last Updated: June 20, 2026